It actually was pretty smooth. I think from the time I sent it off to Wolverine to getting it back was 4-5 weeks. I'm guessing most of that was just waiting for the bolt to be shipped up to Canada from. RA and a week each way in transit. I got good communication back form RA and Wolverine and the problem is solved. Sucks when you have an issue, and that it takes some time to resolve, but overall I'm fine with how it was handled.