Rob Arm customer Service
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Thread: Rob Arm customer Service

  1. #1
    Marksman TTEngineer's Avatar
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    Rob Arm customer Service

    So I’ve been trying to get RA to send me a new set screw for my gen 1 fast stock for close to 8 weeks.

    See attached photo.



    I’ve sent Holly like 6 or seven freaking emails, she only replied to the first, and then I received a response from a “tech” email that she forwarded to obviously help take care me. No response from that email address.

    So I got on Facebook, because they seem to post every few days, and complained. I received a response that same day from a guy named Cole. He gave me his RA email and took care of me the next day.

    So, moral of the story, everyone go to their FB when you have issues. Public forums as popular as FB seem to put people into action faster nowadays.


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  2. #2
    XCR Guru navalbeaver's Avatar
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    What's Facebook?
    Merlin, Sean K. and TexasChris like this.

  3. #3
    XCR Guru Sean K.'s Avatar
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    Ya, mine took over month with a whole lot of fan fare for a fuck up that was their fault and should have been super simple to handle.
    "Necessity is the plea for every infringement of human liberty. It is the argument of tyrants; the creed of slaves."-William Pitt the Younger

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  5. #4
    XCR Guru navalbeaver's Avatar
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    Is Cole the new voice of RA? I've not been in contact with them in the last few months.

  6. #5
    XCR Guru Sean K.'s Avatar
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    Quote Originally Posted by navalbeaver View Post
    Is Cole the new voice of RA? I've not been in contact with them in the last few months.
    No idea. I didn't have any dealings with anyone but "Tech" and Allen. Tech can be pretty much anyone from what I can tell.
    "Necessity is the plea for every infringement of human liberty. It is the argument of tyrants; the creed of slaves."-William Pitt the Younger

  7. #6
    Marksman TTEngineer's Avatar
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    I think Cole might be the PR/Marketing guy.


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  8. #7
    XCR Guru navalbeaver's Avatar
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    Quote Originally Posted by TTEngineer View Post
    I think Cole might be the PR/Marketing guy.


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    Ooohhh...... Poor guy. He's got his work cut out. Especially now with sub $500 ARs.
    TexasChris likes this.

  9. #8
    Rifleman owtlaw's Avatar
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    Cole is the marketing rep.

  10. #9
    Marksman Gramps96Kz's Avatar
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    Check with me on parts.....if your emails are unanswered
    Even if I am the last resort....Kz

  11. #10
    XCR Guru Merlin's Avatar
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    Quote Originally Posted by Gramps96Kz View Post
    Check with me on parts.....if your emails are unanswered
    Even if I am the last resort....Kz
    Hey Kertmit, how art thee?

    "Be Vigilant and Safe!!"
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    "It Is A Weak Man Who Urges Compromise!!"

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