I ordered an XCRL 4-9 thru a local dealer, Allison at RA called me 4-11 to clarify several order details, and I received my "XCR Beastie" on 5-20. In my rush to get home and fondle the thing I overlooked that my rail cover set was missing. On 5-21 I call RA, Allison answers and listens to my plight and promptly says a set will be mailed out...no further questions asked by her. I received the set today, 5-27. Besides being in love with the "Beastie" I think I am now in love with Allison. GREAT SERVICE!!