their customer service that is. I don't know if any of you have had any dealings with them, but every time I call they are courteous and pleasant on the the phone. In fact a few days ago I called tech service, didn't leave a message and they still called me back and asked how they could help me (wicked caller ID as I called from my cell and he quoted my name). That completely blew me away. I've made at least 15 calls to them for various questions etc. and it's been consistent; Great customer service. An example for all companies.