Robinson Armament Customer Service

I'm new to XCRs, in fact have my first one on order. Before buying I read/watched everything I could find about the design and performance of the rifle, and about the company itself. I found a great many comments about poor customer service, and some that indicated that in the past few years they have turned things around. So for anyone interested in the platform who is wondering about the company, I thought I'd share my experience.

I had a general idea of the rifle and options I wanted, but still had several questions so I called the number on the company website. This was in the afternoon so I expected a return call the following day. Instead, I got a call back in about 2 1/2 hours from the owner, Alex. He has something of a negative internet reputation, but he was completely cordial, answered every question I had about my build, and despite needing to leave for another engagement took several additional minutes to discuss the platform and possible future barrels and configurations.

I placed an order and received an email response back. This prompted a succession of questions from me over the next week, first to clarify a couple aspects of my existing order, and then to discuss adding another barrel to the order. Every one of my several emails received a response within 3 hours.

I realize that this is not a worst-case test of RA's customer service, and that I'm placing an order, not asking them to correct something wrong with an existing rifle. Still, I've been very pleased so far, as much or more so than with some other high-end but small-ish companies. I also think this addresses comments I've read elsewhere about the company's responsiveness. Hope this helps someone else with their purchasing decision.